Every day we receive tons of mail, and although we try to answer each one as soon as possible, I think it’s time to offer you a new list of frequent questions and answers to solve the most common of them all…
Are the shipping costs becoming a discount voucher for future purchases?
Exactly, as is the case with the rest of the products from Gamezone Miniatures Store, the cost of shipping becomes a voucher that you can discount from the total of your next purchase (which shipping will become a new voucher, and so on). The idea is that shipping doesn’t affect you anyway.
Where are you going to put the discount voucher? in the box next to the game?
It isn´t a physical voucher, but an electronic one, which will be added to your account in Gamezone miniatures online store, more specifically in the section My vouchers of the website.
When will I be able to use my Heroquest discount voucher?
During the official release of the game, following the opening of a new section of our online store with all the stretch goals from the Heroquest 25th Anniversary campaign and other new features.
I have already done the bank transfer but my order still appears as pending.
Bank transfers usually take time to clear and are not immediate. The order changes to paid when we receive the confirmation from our bank. It’s also really important not to forget to add the order number we give you when you complete your transfer, to make things faster.
How will the orders be processed?
Although we are producing the backer’s and the pre-sale copies at the same time, backers will be first to be shipped. When they ‘re finished, the rest will follow, including those backers who haven´t done their orders before February 28th (that’s why we insist on it so much).
What’s the limit of characters that I can use in my “inscriptions”?
We really don’t know when the sentence “All these copies will be numbered and the name you choose will be printed inside” became “the inscription” everybody talks about in your emails. To date we have received all kind of requests to customize your copies and we have never refused any of them, except those ones which are too long or that may be offensive. Nor are celebrity names, except when you truly are 😉 Definitely, we reserve the right to refuse any message that we could find unsuitable, but in the 99% of the cases you shouldn’t have any problem.
I’ve ordered more than 1 box and I want to customize each one in a different way. How can I distinguish them?
Imagine you ordered a level 1 and a level 3 box. It’s simple. When you confirm your order in our online store, please fill in the “Leave a message” field with the name, nickname or message you want to customize each of your backer copies with, this way:
– Level 1 Message: “Roddy McClacker”
– Level 3 Message: “A game to rule them all”
When you receive your order, each game will be identified in the outside with a label, so you won’t have any problem, for example, if you got a copie for you and another one for a friend.
How many doors does the game include?
This was a failure on our part. When we say that the box contains 18 doors and 4 closed doors, is that there are 18 door frames and 4 doors. You can place a door frame and a door to get a close door.
How many miniature bases does the game include?
One for each miniature that needs them. If you still want more, you can always buy them in our online store next to a wide range of components that we are going to provide independently (miniatures, dices, bases…)
What will be the size of the Heroquest 25th anniversary box? Where will be placed the rewards unlocked during the level 3 campaign for backers?
The size of the 25th anniversary edition (level 1) and the one from Lánzanos campaign (level 3) will be 57 x 49 cm, but the second one will differ in hight, for all the extras to fit in the box. We already told you that it was going to be special and unique, didn’t we?
That’s all for today, we hope that we’ve cleared up some of your issues. See you soon!